Privacy Policy
How we collect, use, and protect your personal data.
Last updated: 30th September 2024
1. Introduction
EXO Storage Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, and payment details provided when you contact us, request a quote, or hire a container.
- Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.
- CCTV Footage: Images and video captured by our on-site CCTV cameras for security purposes.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our storage services
- Process payments and manage your account
- Communicate with you about your hire, including invoices and service updates
- Respond to your enquiries and provide customer support
- Ensure the security of our site and your belongings
- Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary for the performance of our storage hire agreement
- Legitimate Interest: Processing necessary for our legitimate business interests, such as site security
- Consent: Where you have given consent for specific processing activities
- Legal Obligation: Processing necessary to comply with UK law
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Payment processors for handling transactions securely
- Law enforcement authorities where required by law or to protect our rights
- Professional advisors such as accountants and lawyers
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. CCTV footage is typically retained for 30 days unless required for investigation purposes.
8. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing of your personal data
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@exostorage.co.uk.
9. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies that are necessary for the website to function cannot be disabled.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
12. Contact Us
For any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@exostorage.co.uk
- Phone: 01670 332868
- Post: EXO Storage Ltd, 1 Dene Court, Bassington Lane, Cramlington, Northumberland, NE23 8HS